We will ensure that the schools catering contract meets the Contract Specification, Health, Safety & Hygiene and all other appropriate legislation and the food and service standards are maintained at the highest levels whilst ensuring on-going customer satisfaction. We will monitor the contactors performance ensuring their compliance to all relevant legislation and contract requirements and re-visit as appropriate to ensure all non-compliance issues have been addressed. We will also liaise with schools to ensure that they comply with their responsibilities and carry out any appropriate remedial works necessary.
The service is delivered within a service level agreement. The team can also provide additional services outside of the agreement.